Please follow the following requirements and instructions for return and exchange of Fanco products:

  1. Return and exchange Policy:Before purchasing a product, first understand the website or merchant's return policy. This includes return and exchange conditions, time limits, refund methods, etc. Policies may vary from product to product, so read and understand the relevant regulations carefully. Such as: standard products, can be returned within 7 days without reason for refund. Customized products, that is, customized patterns, colors, patterns, text, avatar and other personalized services, such goods are not eligible for 7-day refund and exchange services without reason.
  2. Return conditions:Products requested for return must be unused, in good condition, with all accessories and original packaging. The product needs to have the original package and cannot be disassembled by itself.
  3. Return process:Before deciding to return a product, contact the merchant and understand the specific return process. You need to fill in the return application form or apply for return online, and provide the order number, product information and other relevant information.
  4. Return shipping:During the return process, it is necessary to pay attention to the liability of return shipping. Our company does not provide free return service, consumers need to bear the return freight.
  5. Exchange conditions:If a replacement is required, the requested replacement must be unused, undamaged, with all accessories and in its original packaging. Please apply for exchange within 7 days of purchase.
  6. Contact customer service:If you have any questions or need help, please contact our customer service department. They can provide you with more detailed return requirements and guidance.
  7. Refund method:Once we receive the return and confirm that the return requirements are met, we will refund the first time. Refunds may be returned to the original payment method, refunded to an electronic wallet or payment card.


If you have done all of this, but you have not received a refund, please contact us!